loyal customers are your passive marketers to new customers.
Maintaining a professional and lasting relationship with your customer is the most important investment for any business so as to remain relevant in the market and improve your competitive advantage. Your loyal customers not only keep you in business but also market your products and service.
Our CRM solution enables you to keep relevant information about you current and prospective customers, enables you to perform personalized marketing, reward loyal customers, plan strategic marketing campaign, enables sales personnel to communicate and collaborate, prepare sales order, close deals and provide top management with fact-based and summarized information to make important marketing and sales decisions.
Have you ever?
Had a problem identifying and rewarding your loyal customers,- Wanted to introduce a new product or service but don’t know how to perform targeted and selective marketing,
- Lacked enough information to strategically venture into new markets,
- Had difficulty making quotation, taking orders, closing contracts and billing.
What if you could?
- Identify, reward and retain your loyal customers while gaining new ones through targeted aggressive marketing,
- Beat the competition by making strategic decisions about introducing new product and service, entering new markets while pricing affordably,
- Effectively record, trace and manage quotation, orders and contracts while performing timely billing,
- Reduce the cost of service while continually improving customer satisfaction with support for sales, marketing, customer care and support,
- Help boost sales, satisfaction, and service with CRM that works the way you do.
Let us help
By partnering with Sapama Technologies and adoption of our CRM software, your sales persons will increase sales revenue by designing and executing targeted marketing campaigns, improve sales performance through cross-selling and up-selling, anticipate customer trends and exploit leads while improving customer satisfaction. Through our CRM, you’ll be able identify, retain and reward your loyal customers and perform cost effective trade promotions and design targeted marketing campaigns to enter new markets.
What we offer?
- Business Consulting,
- CRM Implementation,
- ICT Training,
- Support & Maintenance.
Our CRM software drives sales performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications.
- Share sales data across individuals and teams
- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Present effective presentations and proposals to customers
- Monitor quota progress and business performance
- Increase sales productivity through standardized sales processes,
- Ensure effective opportunity handling through collaboration and workflow,
- Tailor sales methodologies to meet your business needs.
Our CRM Software closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.
- Create and execute campaigns across marketing channel,
- Captures leads directly into CRM System,
- Measures return on investment of campaigns,
- Provide detailed views into campaign effectiveness across marketing and sales stages,
- Define campaign routing and approvals to ensure buy-in across the organization,
- Benchmark campaigns to understand which campaigns produce the most revenue,
- Simplifies campaign design, execution and tracking,
- Ensures proper testing, suppression, and list management,
- Offers real-time activity and ROI reports,
Acquiring new customers is much more expensive than selling to existing ones. With our CRM customer support, companies like yours have the confidence that customer cases will be handled quickly and effectively. Our CRM customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies can defray customer support costs with the Customer Self-Service Portal.
- Centrally manage and share all customer service issues
- Understand frequency of incidents to improve product quality
- Share information across individuals and teams
- Measure the responsiveness of customer support
- Gain a complete view of customer service request history
- Escalate unresolved issues before they become large problems
- Monitor the effectiveness of case responses
- Automatically attaches to customer account record for better understanding of customer issues
- Issues can be prioritized and assigned
- Allows users to create searchable content through full-text search, tagging, categorization and approvals.
- Manages the content staging process so new material is reviewed by a manager who approves and posts the content.
- Includes authoring, posting, and rating of FAQs for internal and external viewing.
- Assign incidents to employees based on availability, expertise or account relationship
Our CRM Reporting Engine turns data into actionable information. Managers can monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying each report is actual data, so managers can drill down and explore the data impacting their business.
- Create real-time reports and dashboards on any CRM metric
- Monitor the effectiveness of marketing programs, sales opportunities, and support cases
- Share/restrict access to reports and dashboards across teams
- Present user-specific information about sales opportunities and progress
- Consolidate sales information from across the business for executives
- Customize charts and reports based on key metrics
- Drill down on charts to understand account progress and individual performance
- Understand the ROI of marketing programs
- Track which channel is most/least profitable
- Replicate successful campaigns in a few simple steps
- Consolidate sales data for executives
- Customize charts and reports based on key metrics
Underlying marketing, sales and support activities, Our CRM Collaboration module provides capabilities to manage email within the CRM while integrating with Microsoft Outlook, schedule and track activities, manage projects, and work in offline or mobile settings. Our CRM Collaboration streamlines common tasks and promotes more effective communication with employees and customers.
- Manage schedules, calls, meetings and emails from a single location
- Create, assign and manage key projects across teams
- Integrate Sugar with popular applications such as Microsoft Outlook
- Allow workers to access CRM in mobile and offline settings
- Handle all email communications without leaving the CRM software
- Drag-and-drop capabilities makes for a great user experience
- Support for search, folder and group inboxes makes email management simple